JOB SUMMARY:

The Intake Coordinator I acts as the primary point of contact and serves as a liaison between physicians, their office staff, and out commercial sales team. They are responsible for processing incoming prescriptions and associated documentation to support our patient’s journey. The Intake Coordinator I will have a general understanding of the patient forward mission and will need to be a collaborator with good communication skills.

This is a full time, hourly position, reporting to Supervisor, Intake Coordination, based in our Portsmouth, NH location. 

This role is hybrid, with Mondays and Thursdays on-site; Tuesdays, Wednesdays and Fridays remote. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive and process prescriptions along with necessary documentation
• Ensure compliance of all prescriptions with company policies and regulatory standards
• Coordinate with treatment sites for timely and accurate prescription submissions
• Maintain current and precise documentation for prescriptions and patient records
• Organize and manage records for easy retrieval and compliance
• Submit proper documentation to relevant departments
• Act as the primary liaison between Revenue Operations and treatment sites
• Collaborate with external partners to facilitate smooth operations
• Communicate and coordinate activities across regional office groups
• Tailor communications based on office-specific experiences
• Develop communication strategies that enhance relationships with provider office staff.
• Work with various departments (e.g., Sales, Reimbursement, Operations Support, Finance, Nursing Analysts, Patient Experience) to ensure seamless workflows
• Conduct training sessions for both new and existing employees on prescription processes and documentation management
• Provide preceptorship to external departments
• Manage a high volume of email communications promptly
• Ensure timely responses to inquiries from internal teams, treatment sites, and external stakeholders
• Prioritize urgent issues and escalate them to the appropriate team member
• Perform additional duties and responsibilities as assigned by your manager

QUALIFICATIONS/KNOWLEDGE:

• Bachelor’s degree with a business or healthcare concentration, or relevant equivalent experience preferred
• 1-2 years’ experience coordinating with health care offices/administration, or experience working in a medical practice preferred
• 1-2 years’ experience supporting a sales organization preferred
• Basic knowledge of healthcare insurers preferred
• Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security guidelines
• Familiarity with the legal and regulatory environment and related guidelines
• Solid working knowledge in the use of Excel, Word, and Outlook
• Familiar with SAP CRM or other electronic health record system
• Ability to multitask and prioritize workload in a fast-paced office environment
• Skilled in problem-solving and keen attention to detail

OTHER:

• Ability to lift up to 20 pounds
• Ability to work in a hybrid setting 
• Support month end activities as needed

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

An Equal Opportunity Employer, including disability/veterans

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