Logistics Service Coordinator

Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor progression by inducing tumor cell death. Novocure's commercialized product, Optune, is approved for the treatment of adult patients with glioblastoma (GBM) in the USA, Europe and Israel. Novocure has ongoing or completed clinical trials and is further expanding its efforts into several other solid tumor indications - non-small cell lung cancer, pancreatic cancer and other types of solid cancers.
Novocure Poland is our newest office in Europe and you will be part of a global business services team supporting multiple business functions including finance and payroll and located in Krakow. The global business services organization within Novocure Poland is critical to Novocure’s efforts to drive process efficiency, standardizations and drive greater business value as the company prepares for future growth.

To support our team in Krakow, Poland we are looking for an:

Logistics Service Coordinator 

Logistics/Customer Service coordinator EMEA is part of the EMEA Operations team. In this role, you are responsible for order placement and follow-up, ensuring a smooth order process incl. timely delivery and pickups to/from patients and that orders and related material movements are correctly reflected in our ERP system. CS Repr. will work closely with our internal and external warehouse teams, transportation partners and internal customers such as Device Support Specialists, ensuring their inquiries, concerns, and requests are addressed efficiently and professionally. The position is at 100%, is based in the Kraków Office, in Poland and reports to the Supervisor Customer Service EMEA.

Your responsibilities:
•    Process customer orders, returns, and return exchanges accurately within EMEA region (outbound and inbound), including selection of appropriate service levels and trouble shooting.
•    Track and follow-up on order statuses, ensuring timely delivery and customer satisfaction.
•    Collaboration with the Swiss operation center and our 3PL partners, Device Support Specialists and transport carriers to address and solve delivery issues.
•    Respond promptly to internal customer inquiries via phone, email or other communication channels, by providing accurate product or service information.
•    Collect and identify patterns in customer feedback and suggest process improvements.
•    Ensure activities comply with the applicable Novocure Quality System requirements, including GDPR.

Your profile:
•    Bachelor’s degree in business or equivalent.
•    1-2 Year’s working experience in customer service or logistics coordination
•    Excellent communication skills in English (verbal and written) is a must.
•    Ability to work under pressure, manage multiple priorities and meet challenging deadlines.
•    Service Oriented.
•    Experience in SAP and CRM or equivalent ERP systems is a plus.
•    Working knowledge of Microsoft office (word, excel, PowerPoint) and Outlook.
•    Experience in Medical Device or Pharma is a plus.
•    Additional European language proficiency is highly desirable.

Benefits:

Financial
•    Performance related bonus
•    Life Insurance 

Lifestyle
•    Free fruit & cookies delivered for office staff
•    Multisport card 

Health
•    Private Medical care 

We are looking forward to receive your application to Natalia Munchow, Senior Talent Acquisition Partner through our Applicant Portal. Please find more information about Novocure and our therapy on our website www.novocure.com or by consulting our patient testimonial videos.