JOB SUMMARY:

This role is ideal for a hands-on, curious problem-solver who enjoys understanding how complex systems work and takes pride in resolving issues before they reach the development team.

The ideal candidate should:

• Have practical experience supporting web applications and be skilled with browser developer tools (e.g., Chrome DevTools, Console, Network tab).
• Use Postman or similar tools to test and troubleshoot API integrations.
• Be comfortable reproducing, isolating, and documenting issues clearly for development teams.
• Understand the architecture of modern web applications — front-end, back-end, APIs, and data flow.
• Use ticketing systems like Jira, Azure DevOps, or ServiceNow for tracking and communication.
• Have a natural curiosity and passion for learning how systems work, showing grit and persistence in finding root causes rather than relying solely on escalation.
• Be open to learning development tools and assist with quick fixes when appropriate.
• Communicate effectively with both technical and non-technical stakeholders.

This position bridges technical support, analysis, and light development. Candidates who thrive on figuring things out, enjoy continuous learning, and demonstrate ownership of complex issues will excel in this role.

This is a full-time, exempt position located in our Portsmouth, NH or Chestebrook, PA offices, reporting to the Director of Integration & Development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Diagnose, troubleshoot, and resolve software issues in a timely manner.
• Assist users with software installations, configurations, and updates.
• Document technical issues and solutions for internal reference.
• Collaborate with the development team to address bugs and feature requests.
• Work closely with development teams and project managers to identify and resolve technical issues.
• Proactively monitor and follow up on open support issues to ensure timely resolutions
• Utilize and manage tickets in JIRA and Azure DevOps for tracking and resolution.
• Train users on software functionality and best practices.

QUALIFICATIONS/KNOWLEDGE:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a software support or technical support role.
• Strong understanding of web applications, mobile applications and 
• Excellent verbal and written communication skills.
• Ability to analyze and resolve technical issues effectively.
• Familiarity with help desk and ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Experience with SAP S/4HANA and SAP CRM.
• Experience with C#, React, and other development languages
• Knowledge of cloud-based solutions and SaaS platforms.
• Basic scripting or coding skills.
• Strong customer service orientation.
• Ability to work independently and in a team environment.
• Experience troubleshooting APIs and reviewing application logging in tools such as ELK, DataDog or other applications.
• Proficiency with Postman for API integration testing and debugging.
• Foster a customer-centric mindset across internal teams by building strong, role-appropriate relationships throughout the organization

OTHER:

• Travel up to 40%
• Ability to lift up to 20 pounds

Novocure is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law.  We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Novocure is committed to providing an interview process that is inclusive of our applicant’s needs.  If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

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