Service Desk Support- AD/ O365 Administrator

Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor progression by inducing tumor cell death. Novocure's commercialized product, Optune, is approved for the treatment of adult patients with glioblastoma (GBM) in the USA, Europe and Israel. Novocure has ongoing or completed clinical trials and is further expanding its efforts into several other solid tumor indications - non-small cell lung cancer, pancreatic cancer and other types of solid cancers.

Novocure Poland is our newest office in Europe and you will be part of a global business services team supporting multiple business functions including finance and payroll and located in Krakow. The global business services organization within Novocure Poland is critical to Novocure’s efforts to drive process efficiency, standardizations and drive greater business value as the company prepares for future growth. To support our team in Krakow, Poland we are looking for a: Service Desk Support- AD/ O365 Administrator

JOB SUMMARY:

We are seeking a proactive and dedicated Service Desk Support- AD/ O365 Administrator to provide comprehensive technical support to our internal users. This role will focus on troubleshooting, supporting, and maintaining our core IT systems, including Active Directory, Azure, and Office 365. You will play a key part in ensuring the smooth operation of our IT environment and assist with daily IT support tasks for employees across the organization.

RESPONSIBILITIES:

-Technical Support & Troubleshooting:
Provide 1st and 2nd line support for hardware, software, and network issues. Troubleshoot and resolve problems related to Windows OS, Office 365 (Outlook, Teams, OneDrive), and other business tools.

-User & Access Management:
Manage user accounts, passwords, and permissions in Active Directory and Azure AD. Support GPO policies and ensure proper security configurations.

-Office 365 & Azure Administration:
Administer Office 365 tenant (Teams, SharePoint, Exchange Online). Support Azure AD services, including user provisioning, license management, and authentication issues.

-Incident Management & Documentation:
Log, track, and resolve support tickets. Escalate complex issues when needed. Maintain documentation for common issues and internal knowledge sharing.

-System Monitoring & Maintenance:
Monitor system health and performance. Apply regular updates and security patches. Assist with implementing security best practices and compliance measures.

-User Training & Collaboration:
Provide training and create user-friendly guides. Communicate technical solutions clearly to non-technical users and collaborate with the IT team to improve support processes.

YOUR PROFILE:

• Proven experience in IT helpdesk or technical support, including desktop support or basic system/network administration.
• Hands-on experience with Active Directory, Azure AD, Office 365, and Windows 10/11 environments.
• Proficient in IT troubleshooting and familiar with Microsoft 365 services.
• Strong analytical skills with the ability to identify, resolve, or escalate technical issues promptly.
• Excellent English communication skills (C1), both written and verbal, with a strong customer service mindset.
• Detail-oriented, proactive, and collaborative team player with a problem-solving attitude.
• Associate’s degree or relevant technical certifications, or equivalent professional IT experience.
• Awareness of global security standards (ISO, HIPAA, GDPR, SOX) and IT General Controls (ITGC) preferred.

Benefits:
•    Performance related bonus
•    Life Insurance 
•    Free fruit & cookies delivered for office staff
•    Multisport card 
•    Private Medical care

...and more!

We are looking forward to receive your application to Emilia Bagińska, Senior Talent Acquisition Partner through our Applicant Portal. Please find more information about Novocure and our therapy on our website www.novocure.com.