Canada Operations and Intake Coordinator

JOB SUMMARY:

The Operations & Intake Coordinator plays a critical dual role in supporting the efficient functioning of Novocure Canada’s operations while also serving as a key liaison in the patient intake process. This individual will coordinate and oversee operational strategies across internal teams to ensure cost-effective, compliant, and streamlined execution of day-to-day activities. Key responsibilities include event management (internal and external), business operations (budgets, POs), revenue operations, and office management.

In parallel, the role acts as the primary point of contact between physicians, their staff, and the commercial sales team. The specialist will be responsible for managing the intake and processing of prescriptions and supporting documentation, ensuring timely and accurate support for the patient journey. The ideal candidate is a proactive, collaborative team player with strong communication skills and a deep commitment to our patient-forward mission.

This is a non-exempt, part-time, temporary position reporting to the Country Manager, Canada and working out of our Monreal office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Rev Ops

• Receipt and processing of prescriptions, with associated documentation
• Maintain accurate and up-to-date documentation for prescriptions and patient records for efficient retrieval and compliance
• Coordinate with treatment sites to ensure timely and accurate prescription submissions
• Ensure proper documentation is submitted to appropriate departments
• Serve as the primary point of contact between Revenue Operations and treatment sites
• MRI receipt and processing
• Support with patient and prescription data input into the system of record (CRM)
• HCP follow-up on outstanding documents
• Support other Revenue Operations colleagues in the submission of approval requests to hospitals
• Support with follow-up with hospitals on prescription renewals, outstanding approvals, and aged invoices

Business Operations

• Procurement Management
  •  Veeva Submissions - SOW, LOA
  • Support cross-functional team with Vendor management, Pos
• Event Management
  • Congress management, team meetings, contracting and compliance support
  • Liaison with organisers and exhibition companies.
  • HCP/HCO/PAG contract & compliance paperwork
  • Budget management
• Business Administration
  • PA to Country Manager (expenses, bookings, diary)
  • Supporting Country team admin (orders, shipments, bookings, fleet)
  • Manage ongoing contracts (Bell, Rogers)
  • Managing shipments to the office
  • Managing office supplies

QUALIFICATIONS/KNOWLEDGE:

      Qualifications:

• Business qualification preferred and a minimum of five years’ experience in similar role

      Knowledge:

• Extensive knowledge of all Microsoft Office systems
• Experience with budgeting, forecasting, maintaining balance sheets, monitoring of profit and loss statements
• Experience with business and financial principles

• Experience with statistical analysis and data processing
• Excellent critical thinking and problem-solving skills
• Good data analysis, planning and organisational skills including event management
• Excellent written and verbal communication skills

• Excellent organisational skills including event management experience
• Ability to perform a variety of tasks for managing multiple departments to ensure higher productivity and efficiency.

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy