JOB SUMMARY:

The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.

This is a full-time, hourly, position reporting to the Supervisor, Financial Coordination. 

• Location: HYBRID in Portsmouth, NH vecinity with Mondays, Thursdays on-site in our Portsmouth, NH office, Tuesdays, Wednesdays and Fridays are remote 
• The preferred schedule for this role is Monday through Friday, 8:30am - 5:00pm EST

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments
• Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable
• Execute timely follow-up with customers to secure requested information
• Accurately log communications and hand-offs in systems
• Ability to review accounts, understand current status, and communicate account needs clearly
• Capacity to answer all incoming calls and assist customers with reimbursement-related requests
• Ensure consistency across customer-facing functions
• Identify opportunities for additional or improved services to meet unmet customer needs
• Ensure all communications and interactions are in-line with Novocure’s patient forward mission
• All other duties or priorities assigned by management as needed

QUALIFICATIONS/KNOWLEDGE:

• High school diploma or equivalent experience; Associates or Bachelor’s degree preferred
• 0-2 years of experience in healthcare or in a customer-facing role     
• Familiarity with basic medical and insurance terminology preferred
• Experience working with CRM and documentation management systems preferred
• Familiarity with Microsoft Office and SAP preferred
• Strong written and verbal communication skills with internal and external customers
• Demonstrated excellence in meeting and exceeding customer expectations
• Strong customer service skills
• Effectiveness in de-escalating and resolving difficult situations
• Ability to solve problems and set priorities
• Ability to work independently with minimal supervision
• Ability to work cooperatively in a fast-paced office setting

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

An Equal Opportunity Employer, including disability/veterans

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