Care Coordinator I (Inbound)   M-F 10:30am - 7pm EST

Full Time / Permanent / onsite- remote possible

At Novocure, every role contributes to extending the lives of people living with cancer. As a Care Coordinator you’ll play a key part in this mission.

As Care Coordinator I (Inbound) you will act as a dedicated contact for inbound calls from patients and caregivers. The Care Coordinator I (Inbound) have a strong understanding of the patient forward mission and need to be a collaborator with strong communication skills.

This is a full time, non-exempt position, reporting to the Manager, Care Center, based in our Portsmouth, NH office location,  regular work week M-F 10:30am - 7pm EST

WHAT YOU’LL DO

• Supports the team of Care Coordinators with primary focus on handling inbound calls and text messages  

• Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and coordinating monthly supply and equipment orders 

• Works to ensure patients feel valued, secure and confident with starting and staying on treatment 

• Comfortable offering and attending video calls with patients and caregivers 

• Data entry and documentation management via company specific CRM and ERP platforms according to SOPs 

• Operates under close direction of Care Center leadership  

• Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events 

ABOUT YOU

•  2-year college degree preferred 

• Patient-facing health care experience preferred 

• Basic knowledge of Medicare, managed care, third party payers and Medicaid is a plus 

• Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security guidelines 

• Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACHC, ACCME, AdvaMED, FDA) 

• Solid working knowledge in the use of Excel, Word, and Outlook  

• Ability to speak and understand Spanish is preferred 

OTHER:

• Ability to move equipment weighing up to 50 pounds  

• Access to a quiet and private workspace with reliable internet and telecommunications infrastructure to support work 

• This role may be fully remote if not local to NH, or hybrid if close in proximity to our Portsmouth, NH office location. If remote – must be able to travel to Portsmouth, NH or other company locations for initial onboarding and training, and 1-2 times a year for additional training and/or team events  

WHAT WE OFFER

This pay range which Novocure expects to pay for this role at the time of this posting is $44,000 - $52,000/yr. This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

NOVOFLEX

We offer a flexible, trust-based hybrid working model for most of our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days’ work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early or starting late occasionally, we trust you to balance your time in a way that works for both you and Novocure.

ABOUT NOVOCURE:

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them.  Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

Novocure is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law.  We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Novocure is committed to providing an interview process that is inclusive of our applicant’s needs.  If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com

If you're excited about this role, please apply.