Site Technology Administrator

Please apply in English only 

 Novocure is a global medical device company with R&D based in Haifa. 

We are looking for a Site Technology Administrator who will be responsible for leveraging the resources and capabilities of the IT organization to enable business success across Novocure sites and regions while exemplifying the mission, values, and goals of the Enterprise Technology Office.
 

The Site Technology Administrator actively partners with our business units and fellow Enterprise Technology departments across their site and region of responsibility emphasizing quality and timely response.
 

As members of the Enterprise Technology Infrastructure team, the Site Technology Administrators will also serve as the “smart hands” and “feet on the ground” at each site, assisting Enterprise Technology Infrastructure and Cybersecurity teams with implementations and troubleshooting of systems and services as needed.
 

Site Technology Administrators, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, or independently resolve them.
This approach ensures the delivery of a high-quality, scalable service that consistently attains a high level of satisfaction from users at the site.

The Site Technology Administrator also plays a key role in coaching end users to adhere to IT General Controls (ITGCs), promoting a culture of compliance, and ensuring that established controls are followed throughout the site.

This is a full-time, exempt, office-based position, fully on-site based in our Haifa, Israel office location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day functions of the site technology and local IT hardware inventory.
• Identify and track site issues and risks.
• Participate in site-related expansions moves, and projects.
• Foster and maintain relationships by engaging business leaders, teams, and end-users.
• Provide support and solutions to all personnel on-site and at their remote locations.
• Promote an environment that encourages information sharing and focuses on prompt and effective end-user issue resolution.
• Facilitate employee onboarding and off-boarding.
• Instruct users according to internal training, IT General Controls (ITGCs) and standard operating procedures (SOPs).
• Monitor ticket queues to ensure incidents are being handled on a timely basis by the service desk, identify trends and escalations when needed, prioritize, communicate status, and work through to resolution in person, over the phone, and by utilizing remote tools when necessary.
• Report the status of tickets to the Enterprise Technology Leadership Team.
• Manage local technology vendors, and ensure resolution and SLAs are achieved by managed service providers.
• Serve as a local contact for technology service providers such as internet service providers, mobile phone and network providers, and technology-related hardware providers at the site.
• Work independently to complete assigned individual projects, tasks, or other ad hoc duties as assigned.

• QUALIFICATIONS/KNOWLEDGE:

               Qualifications:

• Official certification in the field of IT or equivalent professional accreditation in areas such as computer networks, information security, computer systems management, and other relevant technological tools.

              Knowledge:

• At least four years of experience in a similar position in the medical device or pharmaceutical field
• professional experience working in the field of information technology. 
• Knowledge of IT General Controls (ITGC)
• Ability to quickly recognize technical issues and escalate or resolve, them as necessary.
• Ability to write and clearly present problem statements and resolutions.
• Previous experience in desktop support and/or network or system administration.
• Awareness of U.S. and international security standards and best practices such as ISO, HIPAA, GDPR, SOX, etc. preferred.
• Experienced in terms of local law and legislation as well as corresponding regulations, norms
• and standards

• OTHER:
• Ability to lift up to 20 pounds
• Demonstrated customer service mindset in a fast-paced, dynamic environment
• Fluent in Hebrew and English written and spoken; any further languages are of benefit
• Detail-oriented, highly organized, resourceful, with self-starter problem-solving aptitude.
• Flexible team-player mindset who can work with a variety of interdisciplinary groups.

Availability for a full-time position in our Haifa office, including daily presence.

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

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