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Location: 

Haifa, IL, 3508504

Description: 

Application Support Specialist

 

Please apply in English

 

The Application Support Specialist will be responsible for providing support for all employees on current and future Novocure applications. The Application Support Specialist will be responsible for triaging and resolving any tickets in accordance with Novocure’s standard of excellence. Resolution may come by various methods, including but not limited to: providing a technical solution, training, or workaround, etc. In addition, they will be responsible for supporting our solution architects and managers in the writing trainings, knowledge base articles, and functional designs for needed technical solutions. Candidates should have familiarity and past experience supporting the SAP landscape.

 

This is a full time, exempt position, reporting to Manager, IT Applications Support and Outreach.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Triage and assignment of incoming tickets including identifying missing information, analyzing impact and effort to complete
  • Analyze tickets assigned during triage process and determine root cause of reported issue
  • Provide training and information to business team where necessary in a timely and polite manner
  • Manage and keep track of assigned tickets and priorities while adhering to internal company SLAs
  • Clearly communicate to appropriate development and architecture teammates root causes, recreation steps, and proposed solutions
  • Support the in process change process items (CAB), including being aware of development deadlines, assisting in user acceptance and regression testing and communication with business.

 

QUALIFICATIONS/KNOWLEDGE:

  • Qualifications:
    • A degree in information systems, computer sciences or equivalent
    • Minimum of 3-5 years of experience as an SAP analyst or supporting SAP functions with special focus on the FICO area
    • Background and experience in Healthcare/Life Science industry preferred
  • Knowledge:
    • Build and maintain strong relationships with global and regional user groups and functions worldwide
    • Ability to engage in the quality assurance process and business process improvement
    • Sense of cultural sensitivity when interacting with colleagues
    • Good time, project management and presentation skills
    • Customer service oriented, takes initiative in difficult situations
    • Ability to effectively communicate to technical and non-technical customers
    • Ability to manage a project team and technical staff
    • Strong business process and analytical skills
    • Candidate must be goal-directed, persistent and driven to achieve positive results
       

      Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

      Our patient-forward values

      – innovation

      – focus

      – drive

      – courage

      – trust

      – empathy

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