Device Support Specialist UK

Device Support Specialist (A Patient Facing Role)

Full Time, Field Base East of England, South & South Central , £45, 000 /year Base Salary +++

Looking for a clinical career that keeps you close to patients but takes you beyond the hospital ward?

We’re seeking nurses or qualified health professionals who are ready to step into a specialised, field-based role as a Device Support Specialist. This is a unique opportunity to move away from shift-based environments while delivering meaningful, hands-on patient care and building lasting relationships with patients and their families.

In this role, you will be the first point of contact for patients starting Novocure therapy (aka Tumor Treating Fields). You will guide, educate, and support them in using their therapy safely and confidently. This is a genuine patient-facing position, ideal for someone who is naturally empathetic and comfortable supporting cancer patients.

This is a field-based role involving approximately 70% travel throughout East of England, the South & South Central. We welcome candidates based in the East & Southern Region who are comfortable driving regularly to patient homes and community settings.

If you’re looking for a role that combines clinical expertise, independence, innovation, and genuine patient interaction, while working as part of a supportive and collaborative team — we’d love to hear from you.

Essential duties and responsibilities:

• Support and honor our “Patient Forward” mission by ensuring patients are at the center of every interaction, providing compassionate, high-quality care and service
• Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
  • Educate patients on TTFields therapy and initiating treatment
  • Provide ongoing enhanced training sessions for patients and caregivers
  • Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
  • Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
  • To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
• Manage administrative tasks in a timely and efficient manner, including but not limited to:
  • Documentation in customer relationship management (CRM) system
  • Expense reporting
  • Equipment inventory management
  • Ongoing training, assessments, and other regulatory tasks
• Demonstrate empathy and understanding when interacting with patients and their caregivers
• Follow established timelines and guidelines for patient interactions, ensuring consistency and quality of care
• Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including occasional weekends and holidays)
• Manage responsibilities and workload independently within your designated territory
• Participate in regular assessments and demonstrate ongoing learning and adoption of new standard operating procedures.
• Regular travel by vehicle to support patient care and service needs
• Adapt to frequently changing business needs and schedules to ensure seamless patient support. 

Qualifications/knowledge:

• Ideally a nursing qualification/degree, other recognized health-related degrees will be considered
• Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
• Strong emotional intelligence and situational awareness
• Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
• Must possess a valid driver’s license
• Ability to dedicate approximately 70% of time to travel each week (driving and train travel)
• Primary residence must be within assigned territory
• Attendance at company meetings, both within and outside of the assigned territory, is required
• Fluent in English

About us

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them.  Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

What We Offer

The annual base salary is about £45,000/year.

This job includes also the following benefits:

Performance Based yearly bonus 5%

Company Car for private use

If you're excited about this role, please apply

Our patient-forward values:

– innovation

– focus

– drive

– courage

– trust

– empathy