Customer Service Specialist (Revenue Operations) with Czech

Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called Tumor Treating Fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor progression by inducing tumor cell death. Novocure's commercialized product, Optune, is approved for the treatment of adult patients with glioblastoma (GBM) in the USA, Europe and Israel. Novocure has ongoing or completed clinical trials and is further expanding its efforts into several other solid tumor indications - non-small cell lung cancer, pancreatic cancer and other types of solid cancers.

JOB DESCRIPTION:

The Customer Service Specialist (Revenue Operations) plays a key role in supporting Novocure’s revenue operations across multiple markets, with a strong focus on reimbursement management and cash collection. The primary responsibility of this role is to coordinate patient onboarding activities by processing incoming prescription orders and coordinating treatment initiation in close collaboration with Device Support Specialists, Healthcare Providers, and Treatment Sites.

Furthermore, the role is responsible for managing and following up on Purchase Order cycles with payer organizations to ensure continuity of reimbursement and enable timely billing. In addition, the Revenue Operations Specialist prepares and submits invoices to payer organizations, including through manual processes and third-party e-invoicing platforms, and actively follows up on collections in coordination with the Accounts Receivable team (responsible for invoice posting), ensuring timely cash flow and minimizing outstanding receivables.

The person needs to speak fluent English, Czech and Polish.

This is a full-time role based in Krakow, reporting to the Manager, Revenue Operations. This is hybrid position that requires office presence 3 times per week.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as the main point of contact for healthcare providers, payer organizations, and internal stakeholders for all activities related to patient onboarding, reimbursement, and treatment start preparation across assigned market(s)
• Process and manage incoming prescription orders in Novocure systems, ensuring accurate and timely patient intake
• Coordinate treatment initiation activities, ensuring all administrative and documentation requirements are fulfilled prior to start
• Coordinate Purchase Order cycles, including follow-ups and alignment with payers, to avoid interruptions in reimbursement
• Collaborate with Key Account Managers and Market Access teams on reimbursement-related matters to support payer engagement and issue resolution
• Prepare and submit invoices to payer organizations, including manual processes and external e-invoicing platforms
• Coordinate with Accounts Receivable and payer organizations to ensure accurate and timely invoice submission
• Actively drive collection follow-ups, partnering with the Accounts Receivable team to minimize outstanding receivables and ensure cash flow
• Review account status, identify gaps, and communicate required actions to internal and external stakeholders
• Process incoming calls and provide high-quality support related to patient onboarding, billing, and reimbursement inquiries
• Maintain accurate and complete documentation of all case-related activities and communications in the ERP system
• Support required tracking and reporting of intake, reimbursement, billing, and collection activities
• Accurately document all patient-related activities, reimbursement updates, and communications in the Novocure ERP system
• Collaborate cross-functionally to align on priorities and ensure timely delivery of operational tasks
• Ensure all activities are performed in full compliance with applicable Novocure Quality System requirements and SOX controls
• Support special projects and initiatives as assigned

QUALIFICATIONS/KNOWLEDGE:

• 2–4 years of experience in revenue operations, billing, reimbursement, customer service, or a similar operational role, preferably in healthcare or medical devices
• Experience working with payer organizations and managing reimbursement, invoicing, and collection processes
• Strong data accuracy and documentation skills with attention to detail
• Proficiency in Microsoft Office; experience with SAP or other ERP systems preferred
• Proven ability to manage high-volume, process-driven workflows across multiple stakeholders
• Strong organizational and prioritization skills, with the ability to manage time-sensitive tasks and follow-ups
• Ability to collaborate effectively with cross-functional internal teams and external stakeholders
• Strong problem-solving skills, including the ability to de-escalate and resolve complex situations
• Proactive, detail-oriented, and able to work both independently and within a team in a fast-paced environment
• High level of professionalism, integrity, and ethical conduct
• Fluency in Czech, Polish, and English, both written and spoken

COMPENSATION:

The annual base salary ranges from 125.500 PLN to 144.000 PLN yearly*.

This pay range is the range of base pay compensation within which Novocure expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

BENEFITS:

• Performance related bonus
• Life Insurance
• Multisport card/Benefit system
• Private Medical care
• ..and more!

We are looking forward to receive your application to Karolina Zwolak-Grzybek, Senior Talent Acquisition Partner through our Applicant Portal. Please find more information about Novocure and our therapy on our website www.novocure.com