Customer Service Representative EMEA

Customer Service Representative EMEA, Location: Cracow, hybrid (3 days office, 2 days home office)

Full time role, permanent position(contract of employment)

At Novocure, every role contributes to extending the lives of people living with cancer. As our Customer Service Representative EMEA, you’ll be responsible for processing outbound orders, returns from the field, and follow-up activities to ensure accurate and timely order fulfillment. The role ensures that all transactions are correctly maintained in the ERP system and supports smooth collaboration with internal and external stakeholders.

The Customer Service Representative works closely with warehouse teams, transportation partners, and Device Support Specialists to address inquiries, concerns, and requests efficiently and professionally. The position is full-time, based in the Kraków office (Poland), and reports to the Supervisor Customer Service EMEA.

What You’ll Do

• Enter, validate, and process customer orders, returns, and exchanges accurately in SAP for the EMEA region, including troubleshooting of order-related issues
• Proactively monitor order and delivery status and communicate updates, delays, or issues to relevant stakeholders
• Collaborate closely with the Swiss Operations Center, 3PL partners, Device Support Specialists, and transportation carriers to resolve order and delivery issues
• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels, providing accurate product and service information
• Identify recurring issues and patterns in customer feedback and support continuous process improvement initiatives
• Ensure compliance with internal procedures, applicable Quality System requirements, and GDPR regulations

About You

To thrive in this role if you will need these essential qualifications:

• Previous experience in Customer Service, Order Management, or Logistics, preferably in an international or EMEA environment
• Strong communication skills in English (written and verbal), with the ability to interact with stakeholders at different levels
• Ability to work independently and collaboratively in a fast-paced environment
• Strong problem-solving, organizational, and time-management skills
• High level of accuracy, attention to detail, and sense of responsibility
• Ability to work under pressure, resilient and manage multiple priorities, and meet challenging deadlines
• Proficiency in SAP and/or CRM systems and Microsoft Word, Excel, PowerPoint incl. Outlook
• Fluency in English required, Spanish a strong plus, additional European languages highly desirable

About us

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

What We Offer

The annual base salary ranges from 96 000-120 000 PLN gross per annum.

This pay range is the range of base pay compensation within which Novocure expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

This job includes the following benefits:

• Performance related bonus
• Life Insurance
• Multisport card/Benefit system
• Private Medical care
• ..and more!

Novoflex – our trust-based hybrid work philosophy

We offer a flexible, trust-based hybrid working model for our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early, starting late, or working fewer days occasionally, we trust you to balance your time in a way that works for both you and Novocure.

Ready to Apply?

If you're excited about this role please apply. You might be just the person we’re looking for!