Customer Service & Logistics Coordinator EMEA

Customer Service & Logistics Coordinator, Location: Cracow, hybrid (3 days office, 2 days home office)

Full time role, permanent position(contract of employment)

At Novocure, every role contributes to extending the lives of people living with cancer. As our Customer Service and Logistics Coordinator, you’ll work closely with the Customer Service EMEA organization and the Global Transportation team. The role combines customer service activities with hands-on logistics coordination, shipment monitoring and trade-related documentation support.

In addition to processing customer orders and returns, the position focuses on proactive shipment monitoring, issue resolution with carriers, return transport coordination and customer dissatisfaction analysis. The role also supports trade compliance activities e.g. by preparing commercial and proforma invoices for international shipments based on input from internal stakeholders. The position contributes to high service quality, operational reliability and continuous improvement across customer service and logistics processes.

What You’ll Do

• Process customer orders, returns and exchanges accurately in the ERP system, ensuring data quality and timely execution
• Monitor shipments, proactively identify delays or exceptions, raise cases with carriers and communicate status updates
• Regularly update operational databases (e.g. clinical trial matrices) based on inputs from multiple internal stakeholders/sources
• Support claims handling with carriers (e.g. damage or loss of parcels), including documentation and follow-up
• Act as a key interface between Customer Service, Global Transportation, warehouses, carriers and Device Support Specialists to resolve operational issues
• Analyze customer dissatisfaction data in CRM systems, identify root causes and support the implementation of corrective and preventive actions
• Support trade compliance activities e.g. by preparing commercial and proforma invoices for international shipments based on information provided via ERP systems and by internal stakeholders
• Ensure shipment documentation is complete, accurate and compliant with internal procedures and applicable regulations
• Contribute to process improvements across customer service and logistics workflows

About You

To thrive in this role if you will need these essential qualifications:

• Previous experience in Customer Service, Order Management, or Logistics, preferably in an international or EMEA environment
• Good understanding of shipment processes, carrier coordination and return logistics
• Basic understanding of trade compliance concepts and shipping documentation (commercial/proforma invoices); hands-on experience is a plus
• Experience with ERP and/or CRM systems (SAP preferred) and Microsoft 365 core tools
• Strong communication skills in English (written and verbal); additional European languages are a plus
• Strong organizational skills, attention to detail and ability to manage multiple priorities
• Proactive, solution-oriented mindset with the ability to work independently and collaboratively

About us

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

What We Offer

The annual base salary ranges from 96 000-120 000 PLN gross per annum.

This pay range is the range of base pay compensation within which Novocure expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

This job includes the following benefits:

• Performance related bonus
• Life Insurance
• Multisport card/Benefit system
• Private Medical care
• ..and more!

Novoflex – our trust-based hybrid work philosophy

We offer a flexible, trust-based hybrid working model for our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early, starting late, or working fewer days occasionally, we trust you to balance your time in a way that works for both you and Novocure.

Ready to Apply?

If you're excited about this role please apply. You might be just the person we’re looking for!