Application Support Specialist (Custom Applications)

Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor progression by inducing tumor cell death. Novocure's commercialized product, Optune, is approved for the treatment of adult patients with glioblastoma (GBM) in the USA, Europe and Israel. Novocure has ongoing or completed clinical trials and is further expanding its efforts into several other solid tumor indications - non-small cell lung cancer, pancreatic cancer and other types of solid cancers. Currently we are looking for an Application Support Specialist- Custom Applications to our office in Cracow, Poland.

JOB SUMMARY:

The Application Support Specialist will be responsible for providing support for all employees on current and future Novocure applications. The Application Support Specialist will be responsible for triaging and resolving any tickets in accordance with Novocure’s standard of excellence. Resolution may come by various methods, including but not limited to: providing a technical solution, training, or workaround, etc. In addition, they will be responsible for supporting our solution architects and managers in the writing trainings, knowledge base articles, and functional designs for needed technical solutions. Candidates should have past experience supporting custom applications and defining user needs.

This is a full time, exempt position, reporting to Manager, IT Applications Support and Outreach.

RESPONSIBILITIES:

• Triage and assignment of incoming tickets including identifying missing information, analyzing impact and effort to complete
• Analyze tickets assigned during triage process and determine root cause of reported issue
• Provide training and information to business team where necessary in a timely and polite manner
• Manage and keep track of assigned tickets and priorities while adhering to internal company SLAs
• Clearly communicate to appropriate development and architecture teammates root causes, recreation steps, and proposed solutions

YOUR PROFILE:

• • A degree in information systems, computer sciences or equivalent
  • About 4-5 years of experience supporting custom application systems.
  • Background and experience in Healthcare/Life Science industry preferred
  • Familiarity with SAP systems would be helpful
  • Build and maintain strong relationships with global and regional user groups and functions worldwide
  • Ability to engage in the quality assurance process and business process improvement
  • Sense of cultural sensitivity when interacting with colleagues
  • Good time, project management and presentation skills
  • Customer service oriented, takes initiative in difficult situations
  • Ability to effectively communicate to technical and non-technical customers
  • Ability to manage a project team and technical staff
  • Strong business process and analytical skills
  • Candidate must be goal-directed, persistent and driven to achieve positive results

BENEFITS:

• Performance related bonus
• Life Insurance
• Multisport card/Benefit system
• Private Medical care
•  ..and more!

We are looking forward to receive your application to Emilia Bagińska, Senior Talent Acquisition Partner through our Applicant Portal. Please find more information about Novocure and our therapy on our website www.novocure.com